If I had a penny for every time lawyers have said “my clients love me,” I’d be….well you know.

The problem is that often lawyers do not understand. They assume, based on their continuing to receive work and not having heard about serious concerns, that everything is hunky-dory.

Richard Levick at Levick communications in a 

Apparently not too many firms according to an online “Leadership Matters” survey (a collaboration of TheRemsenGroup and Sterling Strategies) reported on the Managing Partner Forum this week. The survey sought data on individual lawyer contributions to their firms in the areas of financials, client satisfaction, people development, and firm processes/procedures.

What particularly caught my

In the good olde days, “legal services” was consider one word.  And it meant the legal product(s) produced by lawyers; that is, the complaint, contract, employment agreement, closing documents, etc. etc.  In other words it was all about the “legal” and had less to do with HOW the legal “services” were delivered or how the

If you don’t know you’re not paying attention. Further, you probably are not communicating with them often enough.

Since communications is the biggest problem in all phases of life, it can result in disaster in business. Corporate America is constantly talking to consumers in one form or another, and always assessing their markets.  It should