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Why Clients Fire Lawyers, and The Telltale Signals

By Tom Kane on July 9, 2014
Posted in Client Communications, Marketing Tips

Often clients don’t actually fire law firms, they just walk away. Sometimes lawyers don’t even know it. The client simply gives work to another firm

I ran across a post that spells out numerous reasons law firms get fired on Mike O’Horo’s RainmakerVT site by Pam Woldow, and the telltale signals you should recognize.…

Marketing Includes Handling an Angry Client

By Tom Kane on November 12, 2013
Posted in Client Communications, Marketing Tips

As the saying goes you can’t win ‘em all. Some cases or transactions are not going to end well. Don’t beat yourself up over it. That doesn’t mean that you shouldn’t be concerned over a disappointed, or worse, angry client over the outcome of a matter.

A post by Ryan Sullivan on Attorney at Law…

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