Navigating the Turbulent Waters in an Evolving Legal Marketplace
Due to a death in the family, I’ll be doing encore posts for the next couple of weeks that some of you may not have seen from earlier years.
November 20, 2007 Posted By Tom Kane
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Build On Your Relationships During The Holidays
With the holidays fast …
Many years ago when I moved to Columbus, Ohio, I needed a brake job on my car. I went to the dealer, and also a small shop I heard about. The mechanic’s quote was actually higher than the dealer, but I decided to use him anyway since his reasoning was sound. However, when I went…
Doing a good job for your clients, keeping them informed, not overlawyering or overbilling, treating them with respect, and visiting your clients off the clock are just a few of the ways you can bring value to your client relationships.
Jim Durham, formerly CMO at Ropes & Gray in Boston, spoke to the Delaware Valley…
Law firm clients often complain that their lawyers do not understand their business. It frustrates them to have to educate their outside lawyers about the issues they deal with, and which their attorneys need to understand, to represent them properly.
And that is only part of the relationship a law firm should seek with their…
Now is not the time to panic. Panic can take several forms in today’s economic climate; most notably in the firing of lawyers and staff, hounding clients for payment (not smart marketing for the long term), and cutting costs excessively. That is part of the message garnered by LawPRO magazine from a panel of knowledgeable…
Whether you are trying to build a relationship after landing a new client, or to enhance existing client relationships, there are effective things a lawyer can do to accomplish both.
A Q&A article by Frank D’Amore that appeared in The Legal Intelligencer a couple of days ago, and on Law.com’s Small Firm Business, provides…
