Let’s be honest. On a day-to-day basis how much time do you really spend thinking about the experience your client is having? Probably not a lot. Sure, you’re thinking about how YOUR office is interacting with them, but rarely do we stop and ask THEM how we can be better. And we should. What got
client service
Legal Branding: Start Asking and Stop Telling
By Paula Black on
Posted in Building Relationships
The more you know about your client and their business the more you are able to help them in ways that neither of you can see if you don’t. I’m NOT talking about their legal matter, I’m talking about the operation of their business, their customers, their strategy and business plans. As well as personnel…
Law Firm Branding: Stop the Clock!
By Paula Black on
Posted in Building Relationships
The question we are considering is: How many clients do you give something for free?
Results
- None – 25%
- Less than 5% of my clients – 12%
- 6- 25% of my clients – 13%
- 26 – 50% of my clients – 25%
- More than 50% of my clients – 25%
Thanks to everyone…
Law Firm Branding: FREE doesn’t have to be a four-letter word!
By Paula Black on
Posted in Building Relationships
Something for free… isn’t that what every client wants? Sometimes we have to think about the value of building the relationship and know when to stop the clock.
The word free, I’m sure, makes some of you cringe and others think, “I wish I never had to charge at all.” Well it doesn’t have…