Since this is officially “Thankful” week in the United States, let’s not forget all those great clients and contacts who help sustain our law firms and businesses.
I got to thinking about how people forget to thank others based on a personal experience last week. It happened early one day when I was contacted by a freelance writer for a big city daily who wanted permission to use some of my stuff for a story, and apparently was on a tight deadline. I responded by email within ten minutes. Then, silence.
At the end of the day, I got to thinking – having had occasional email problems myself – maybe she didn’t get my email. So, I asked. Her response:
“Yes — thank you for the info! I will include it. Thanks for letting me use the quote — I think the article turned out great.”
I then asked for a copy of the article, and received a link to it the next day.
My point, obviously, is that I shouldn’t have had to ask for a thank you or the article. Thanking people for what they do for you needs to be automatic and immediate, whenever possible ( unless of course you’re on deadline). Then again, it only takes slightly more than a nanosecond to reply to an email with “Thanks.”
Have I ever forgotten to thank someone? Nah, you know better than ask such a silly question.
Of course, we all have. However, I do try to instinctively thank anyone who has been helpful to me ASAP. You should too. Otherwise, people might just stop being helpful in the future.
P.S. If interested in a couple of other posts about thanking referral sources and developing a “Thank You” system…