Over the past seven years at Spotlight Branding, we’ve worked with hundreds of lawyers across the country. In that time we’ve had literally thousands of conversations with attorneys. And one of the things that jumps out at me, looking back on those conversations, is how often marketing decisions are driven by tools instead of strategy.
Quite frankly, I don’t blame lawyers for getting this backward – it’s our fault, collectively, in the marketing world. So often, marketers talk exclusively about tools with no regard whatsoever to building a cohesive marketing strategy.
Here are some examples of a tools-oriented conversation:
- How can I show up higher on Google?
- How can I reach more people on Facebook?
- How can I generate more leads from my website?
- How can I use Instagram in my marketing?
These aren’t bad questions. But they are secondary questions, and too often lawyers and marketers treat them as the primary questions. And as a result, they end up with a disjointed and ineffective marketing strategy.
There are an endless amount of tools that you can leverage in your marketing, and they’re changing every day. Google, Facebook, email marketing, video, direct mail, billboards, radio, TV, third-party apps, PPC ads, and the list goes on. But if you don’t have a defined strategy to serve as a filter and a guide, to create context for these tools, they end up driving you rather than the other way around.
If you asked me “how can I show up higher on Google?,” I’d ask you WHY you want to show up on Google.
To get more clients? OK – well what if I told you that there are easier, cheaper, and more predictable ways to get more clients? For example, the average lawyer is only capturing about one-third of the referrals that they could be getting from their existing network. Figuring out how to maximize your referrals is a whole lot cheaper and more predictable than fighting for top position on Google! That’s the low-hanging fruit, and that’s where every lawyer should start.
Rather than worrying about Facebook or Instagram reach, first have the conversation about how you want to use social media in general. Are you using it to build your brand, to generate new “cold” leads, to stay in touch with your referral network? There’s no “right” answer, but what matters is that you’ve defined your objectives.
So rather than focusing on the tools that are available to you, or more accurately, the tools that are being sold to you… here are the types of questions you should be considering:
- Who is your ideal client?
- Where does your ideal client spend time? What media sources do they consume? What types of events do they go to?
- What’s your brand – what do you stand for?
- What makes you different than the competitors in your market?
- Who are your best referral sources and how can you stay top-of-mind with them?
- How many new clients/cases/matters do you need to win each month to meet your financial goals?
- What is your maximum acceptable Cost of Acquisition – aka how much can you afford to spend to win a new client?
- How are you going to generate leads?
- How are you going to build your brand?
- How are you going to stay in touch with prospective clients who haven’t hired you yet?
- How can you maximize referrals and repeat business?
Do you see the difference?
Once you’ve answered the big-picture strategic questions, you can talk about the tools in a much more strategic and cohesive way.
Strategy drives tools… the tools exist to serve and execute the strategy. Don’t get it backward!
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